Member Assistance

ANMF (Vic Branch) members with a work-related issue or concern are welcome to contact our members-only Member Assistance.

Our Member Assistance service is a quick and easy way to get answers to your queries on pay rates and awards, or enterprise bargaining entitlements - including professional development leave or overtime entitlements, annual leave, long service leave, parental leave, OHS issues, redeployment, understaffing, professional indemnity insurance, AHPRA notifications and other professional matters.

More complex matters may be referred to an Industrial Organiser, Professional, OHS or Industrial Officer. Our staff are experienced in advising and assisting ANMF (Vic Branch) members.

While some members preferred our previous telephone service it also presented significant risks, such as:

• lack of evidence of the actual advice provided (where there may have been a dispute over what advice was given, and in order for us to ensure the quality of advice)
• long wait times
• only operational daytime Monday to Friday
• occupational health and safety risks of vocal fatigue.

The benefits of the email response service include:

• we have a clear record of the questions and answers
• inquiries can be made 24 hours a day, 7 days a week
• inquiries can be identified and escalated according to urgency
• with the introduction of a case management system, we can readily see how many inquiries are outstanding at any given moment.

Our online and email response system also enables ANMF to identify themes around inquiries and we are able to create resources that we provide to members with similar inquiries, along with guides about how to progress things like underpayments. Examples of these can be found here.

If you're an ANMF (Vic Branch) member make a member assistance inquiry now. You can also find the member assistance inquiry form on your member portal page.

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