ANMF (Vic Branch) operations and COVID-19 update

Nurses, midwives and personal care workers are on the pandemic frontline caring for the community. Supporting you, and your health and wellbeing, is critical for the ANMF.

The majority of ANMF staff are continuing to work at home in accordance with the Chief Health Officer’s directions.

The following changes to ANMF operation are in effect:

1. Members are unable to call the Member Assistance service. Members must make all Member Assistance inquiries via our online form.

The COVID-19 pandemic has given ANMF an opportunity to review and streamline processes to ensure that the Member Assistance team can support all members as quickly as possible

The ability to triage members’ inquiries means Member Assistance can respond to urgent matters, such as a formal AHPRA notification, a disciplinary letter or a violent incident, and escalate to the relevant ANMF Organiser or other appropriate staff without members waiting on the phone for extended periods. The provision of written responses also ensures consistently high-quality advice to all members.

Urgent and semi-urgent inquiries are responded to within one business day. All other inquiries receive a response within three business days. To make a Member Assistance inquiry click this link and scroll to the bottom of the page. You may find the answer to your question in the frequently asked questions on the same page.

2. Members are unable to call our Membership Department. All membership inquiries must be via records@anmfvic.asn.au

3. Members who need to speak with a staff member, other than those calls in 1 and 2 above, will still be able to contact the Branch.

4. All member meetings, workplace visits, orientations are being conducted online.

5. ANMF continues to develop and adapt our events, conferences, training and ANMF (Education Centre) courses for online delivery.

Please visit anmfvic.asn.au/covid-19 for important information.