ANMF (Vic Branch) operations and COVID-19 update

Nurses, midwives and personal care workers are on the pandemic frontline caring for the community. Supporting you, and your health and wellbeing, is critical for the ANMF.

The ANMF (Vic Branch) office is closed and staff are working from home for the duration of the Chief Health Officer's restrictions.

The following changes to ANMF operation are in effect:

1. All inquiries to the ANMF Member Assistance service are via our online form.
   The Branch triages member inquiries meaning Member Assistance can respond to urgent matters, such as terminations, APHRA notifications, violent or aggressive incidents, disciplinaries, meetings and bullying and escalate to the relevant ANMF Organiser or other appropriate staff without members waiting on the phone for extended periods.
    
   We respond to urgent queries within one business day, and non-urgent queries within three business days. The Branch is currently transitioning to a new case management system and some unexpected delays may affect response times. All urgent inquiries will receive a response within one business day.
    
   To make a Member Assistance inquiry click this link and scroll to the bottom of the page. You may find the answer to your question in the frequently asked questions on the same page.
2. Inquiries regarding your ANMF membership
   Members can use the member portal to update your details, pay fees, download your tax statement (including previous years), and download your professional indemnity insurance certificate for registration renewal. All membership inquiries should be made via email records@anmfvic.asn.au
    
   
3. Inquiries to other ANMF staff
   Members who need to speak with a staff member, other than Member Assistance, will still be able to contact the Branch by phone on 9275 9333 or by email records@anmfvic.asn.au.
4. Workplace visits, member representation, EBA negotiations and orientations are being conducted online.
   Recently some limited onsite meetings had recommenced – subject to compliance with workplaces’ COVID-safe workplans. Due to current restrictions these will return to online meetings or will be rescheduled.
5. Education Centre courses and Job Rep, HSR and occupational health and training courses will be held online, cancelled, or rescheduled.
   Participants will be notified directly.
   For inquiries regarding Education Centre courses email education@anmfvic.asn.au
    
   Please visit anmfvic.asn.au/covid-19 for important information.